21st Century Managers Essay

This essay has a total of 1803 words and 7 pages.


21st Century Managers




The most important competencies that I believe are needed to be effective in preparing
supervisors/managers for in the 21st Century are: leadership; relating with employees,
families, and significant others; listening skills; time management; ethical issues; and
rewarding employees. All of these are competencies are in the beginning stages of
evolving into new supervisor/management skills. Supervisors and Managers certainly need
to start preparing for the 21st century.

Leadership in the 21st Century for supervisors/managers will create a more demanding role.
For example, any person in a management position will need to be well rounded and be
ready for a multitude of new ways to communicate with employees’. This is due to more
jobs being done out of home offices, which means less involvement in employees daily
tasks. A manager would be looking to hire individuals who are capable of working
independently from an off-site location. In moving into a more virtual office setting,
managers will need to learn to successfully manage employees with use of new technology,
for example virtual meetings and email. My personal experiences with leadership are those
of a typical extravert. I very much like to see and greet people, versus doing things
through telephone, voicemail, or email. Presently, I have little involvement in the daily
tasks the four employees that I manage. My main mode of communication with employees is
done through the telephone, internet, and at lunch meetings. The Chief Executive Officer
at my company offers words of my success for keeping up with my employees. I often read
books which offer new ideas for improving my leadership skills. I am also registered to
take a seminar on Leadership in February 2001.

Relating with employees, families, and significant others in the 21st Century is certain
to be an important role for supervisors/managers. Managers now need to know how their
company handles family issues. It used to be that women were the main caretakers of their
children and could tend to them when necessary. Times have changed; women are now very
much a part of the workplace. This calls for changes within the corporate environment for
more flexibility in caring for children and families. Another topic managers are faced
with are health benefits for significant others; this has already been provided for by a
limited amount of large corporations. This could be an issue that an applicant is
concerned with when considering a job within an organization. Each department at my
company is different, but most managers allow the employees to make up time missed for
family illness or miscellaneous issues. The employees appreciate our flexible attitude
and have no problem making up the time. Most of the employees make up the time at home
after hours. Another thing that I have done is allow for all employees to create their
own schedule for a period of six months. After the six months they may alter their
schedules. Basically, I am very flexible, especially since most of my employees work for
me work out of their homes. Honestly, I would not know if they had missed work unless
they informed me. I have not had the experience of an employee asking about health
insurance for a significant other. The company I work for is a large organization, but
has not offered it as an option. It would be a great thing for all companies to provide
on-site day care service. This would allow greater flexibility for the parent to spend
time with his or her children. Unfortunately, the company I work for has no plans to
offer day care.

Listening skills in the 21st Century are going to be a challenge for not only managers,
but for all employees. It is very difficult to listen and understand when the main means
of communication will be through computers and new technology. Email and virtual meetings
are becoming more and more common. Most people that work in a corporate environment are
using email several times per day as their way of communicating with both clients and
other associates. Many employees are also familiar with virtual meetings. By using
virtual meetings and email as the main means of communication, this seems to curtail
excess conversation. Some companies are able to use the internet and automated voice
attendants for those calling into a call center. This would be considered a negative for
the company that I work for. This would allow for very little feedback from our
customers. I can not listen to feedback when a computer is processing all of the
information and I consider myself to have very good emailing skills. I feel certain of
this because many people ask me to teach them how to create address books, maps, and
business cards. I have had only one experience with a virtual meeting. I found it very
difficult to view the slow motion and distorted clients on the other end, yet be able to
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