Canada Post Essays, Book Reports, Term Papers

This essay Canada Post Essays, Book Reports, Term Papers has a total of 2324 words and 14 pages.

Canada Post Executive Summary Canada Post Corporation will face many difficulties in the future stemming from two present concerns: Ř Customer Perception- Customer perception is fairly negative and is either associated with problems evident in the past or those associated with the United States Postal Service. Ř Unionized Labour- Unions are a constant problem for any company associated with them. To remedy these situations we propose the following: Ř Divestiture- CPC should break into strategic business units. Each unit would then be responsible for individual quality control, sales, personnel as well as research and development. This divestiture will help them to reduce the detrimental effects of CPC’s union as they will be contained in only one or two of the strategic business units and not the whole of the company. This will also facilitate CPC’s drive into e-commerce as they will be able to hire technical experts into a strategic business unit without the consent of the union. Ř Improve customer awareness- Incorporate an active advertisement campaign aimed at improving customer awareness of CPC’s improvements in operations and service. Introduction CPC is the fifth largest employer in Canada, employing almost 64,000 personnel to maintain daily business operations within Canada and abroad. The corporation is a Federal Crown Corporation responsible to customers, stakeholders, government, Canadian Union of Postal Workers(CUPW), and employees. In 1982/83 Canada Post incorporated. Since then it has operated a customer based organization that has recorded an increase its revenue by 138% since its incorporation. CPC boasted revenues of $5,380 million for year 1998/99. CPC currently owns a significant portion of Purolator Courier Limited (95.8%) which is a leading domestic courier company within Canada. CPC also holds shares in International Post Corporation (IPC) which provides international consulting services for the mail distribution industry. Over the years CPC has developed a customer-based philosophy improving their daily mail operations, customer relations, public perception, professionalism, and the relationship between management and CUPW. To solidify Canada Post as a corporation that cares for its customers, they have introduced an ombudsman to act as a third party mediator in customer satisfaction complaints. Unfortunately, consumers ma not be aware of the improvements that the CPC has made of the last few years. “We are in business to serve all Canadian, businesses and organizations, through the secure delivery of messages, information and packages to any address in Canada or the World, at a level of quality and value that makes customers want to repeat the experience.” -Canada Post mission statement Canadians have had little choice as to their mail carrier, however, with an increase in mail couriers, technological advancements in e-mail and on-line shopping Canadian customers now have more choices. Increased competition and technology has forced Canada Post to apply innovative and technological improvements to remain in business and grow. Canada Post has made milestone improvements since their incorporation, however, important issues still plague the Canadian company. Some of these factors will be reviewed in detail within this analysis and will include such issues as: · Public Perception - Evidence shows that Canada Post Corporation has made effective improvements in the level of service quality they provide to customers, however, the corporation is still plagued with poor customer perception. Canada Post was considered unreliable, overpriced, inconsistent and monopolistic in nature. As well, mail customers felt their service complaints fell on deaf ears. Customers associate the name “Canada Post” with these poor public perception traits and it is a stigma that even threatens Canada Post Corporation to this day. · Union Relations - Poor relations between management and the CUPW inhibit corporate growth, innovation, technology as well as overall business operations. It is a relationship that affects public perception of Canada Post employees and the companies associated franchises. · Bureaucratic - Canada Post Corporation employs almost 64,000 people and must be accountable to government, stakeholders, CUPW, employees, and its customers. As a result, Canada Post is highly bureaucratic in nature making it difficult to quickly apply innovative and technological advancements to effectively compete with environmental and corporate changes. · Courier Hold - As indicated earlier, Canada Post Corporation owns almost all of Purolator Courier Limited. Purolator currently holds only 18% of the small parcel delivery service within Canada. This percentage is low considering only having a handful of organizations that compete within this segment of the delivery service. This industry is expected to increase substantially due to increased of on-line purchases through the internet. Situational Analysis External Environment Opportunities Canada Post has the opportunity to capture a greater share of the small parcel delivery market. They must also use price point and quality service to win back a better share of the market. There is a vast opportunity for Canada Post to capitalize on e-commerce. There is a large untapped market for ‘Secured e-mail’ transactions online, Canada Post can lead the way for this market world wide. Canada Post can also utilize the internet to provide better quality services (where is my package, parcel pickup, etc…) as well as marketing their current services and products. The addressed letter mail market is slowly shrinking, but the unaddressed bulk-mail market is increasing opening business opportunities such as ad mail and surveys. In addition there is a growing market for magazine and catalog delivery. People seem to hold an image of what Canada Post was like ten to fifteen years ago. Canada Post has made strides to improve the problems that affected their service in the past but they have done very little in improving the public’s awareness of CPC’s efforts. CPC has the opportunity to make consumers aware of its improvements and thus improve consumer’s opinion. Canada Post with continued innovative management can continue as well as increase its international consulting business. Threats CPC is a crown corporation and as a result changes in government policies shape the way the company operates. This is an external threat that may arise at any time. The Government may pass laws, which affect the organization, and Canada Post has little or no control over them. This may create hold-ups that can lead to uncertainties within the organization. The perception of Canada Post has been historically poor. Over the years customers have developed a negative image about the corporation. These criticisms have arisen due to misdirected and slow mail. During the last few years Canada Post have made many positive changes to address consumers concerns. Despite these changes, the customers continue to think of CPC as inefficient. This is due mainly to a lack of consumer awareness about the improvements. Hence customer perception of Canada Post continues to be low. The Canada Post Corporation has expanded vastly over the years. More and more outlets have been opened to provide consumers with easy access to Canada Post. However this rapid expansion has led to Canada Post exercising less control ov

Read essay without registering

Donate an essay now and get the full essay emailed you




Acceptable files: .txt, .doc, .docx, .rtf

Email Address

Related Essays

Susan BAnthony Pony Express, mail service operating between Saint Joseph, Missouri, and Sacramento, California, inaugurated on April 3, 1860, under the direction of the Central Overland California and Pike\'s Peak Express Company. At that time, regular mail delivery took up to three weeks to cross the continent. The Pony Express carried mail rapidly overland on horseback the nearly 2000 miles between St. Joseph and Sacramento; the schedule allowed ten days for the trip. The mail was then carried
The Autobiography of Malcolm X BOOKREPORT by Maximilian Schreder Malcolm X The Autobiography as told to Alex Haley Introduction When Malcolm X was murdered in the Audubon Ballroom in Harlem on February 21, 1965, he was world-famous as "the angriest black man in America." By that time he had completed his autobiography, so we have now the opportunity to get information of this both hated and loved Afro-American leader’s life at first hand. The book "The Autobiography of Malcolm X," which he wrote
The First Amendment No other democratic society in the world permits personal freedoms to the degree of the United States of America. Within the last sixty years, American courts, especially the Supreme Court, have developed a set of legal doctrines that thoroughly protect all forms of the freedom of expression. When it comes to evaluating the degree to which we take advantage of the opportunity to express our opinions, some members of society may be guilty of violating the bounds of the First A
WWI War solves problems, but the wastefulness of war can only be felt by the people’s families, friends, and of course, the person in the trenches. Hundreds, and sometimes thousands, dying at the hands of other war soldiers whose only purpose is to kill. Bloodshed all over the world because of greed and the human lust for power and fame. The World Wars were fought over cruelty and punishment toward Americans after the bombing of Pearl Harbor. Throughout the years there have been many wars fought
A Rose for Emily William Faulkner’s "A Rose for Emily" tells a story of a young woman who is violated by her father’s strict mentality. After being the only man in her life Emily’s father dies and she finds it hard to let go. Like her father Emily possesses a stubborn outlook towards life, and she refused to change. While having this attitude about life Emily practically secluded herself from society for the remainder of her life. She was alone for the very first time and her reaction to this si
All Quiet On the Western Front Report BARRON\'S BOOK NOTES ERICH MARIA REMARQUE\'S ALL QUIET ON THE WESTERN FRONT ^^^^^^^^^^ERICH MARIA REMARQUE: THE AUTHOR AND HIS TIMES Born Erich Paul Remark on June 22, 1898, he grew up in a Roman Catholic family in Osnabruck in the province of Westphalia, Germany--a city in the northwest part of what is now West Germany. He adored his mother, Anna Maria, but was never close to his father, Peter. The First World War effectively shut him off from his sisters,
dawn Dawn by Elie Wiesel Chapter 1 Takes place in Palestine. The narrator knows that he has to kill a man tomorrow. He doesn’t know who it is but he knows what he has to do. The man that was going to die was an Englishman. The reason that he had to kill was because there is a war. Beggar. A man that taught the narrator the difference between night and day. Narrator met him while he was at the synagogue. The man wears black clothes. The narrator met the man when he was 12 years old. The narrator,
Dawn by Elie Wiesel The book I read for my book review was Dawn, bye Elie Wiesel. This story represents the post WWII struggle of the Israeli freedom fighters – one young man in particular, who has found himself on the other side of the gun. Wiesel himself severed his time in the death camps at Auschwitz and Buchenwald during the War, and had previously written Night, the memoirs of his experiences. The purpose of this book, in my mind, was to express the inner most thoughts and the anguish of E
dracula Bram Stoker Abraham (Bram) Stoker was born November 8, 1847 at 15 The Crescent, Clontarf, North of Dublin, the third of seven children. For the first 7 years of his life Stoker was bedridden with a myriad of childhood diseases which afforded him much time to reading. By the time he went to college, Stoker had somehow overcome his childhood maladies and while at Trinity College, Dublin, the honor student was involved in soccer and was a marathon running champion. He was also involved in v
dracula Bram Stoker Abraham (Bram) Stoker was born November 8, 1847 at 15 The Crescent, Clontarf, North of Dublin, the third of seven children. For the first 7 years of his life Stoker was bedridden with a myriad of childhood diseases which afforded him much time to reading. By the time he went to college, Stoker had somehow overcome his childhood maladies and while at Trinity College, Dublin, the honor student was involved in soccer and was a marathon running champion. He was also involved in v
Elie Wiesels Night Dawn by Elie Wiesel The book I read for my book review was Dawn, bye Elie Wiesel. This story represents the post WWII struggle of the Israeli freedom fighters – one young man in particular, who has found himself on the other side of the gun. Wiesel himself severed his time in the death camps at Auschwitz and Buchenwald during the War, and had previously written Night, the memoirs of his experiences. The purpose of this book, in my mind, was to express the inner most thoughts a
Oedipas search of Tristero in Crying of Lot 49 by Thomas Pynchon Thomas Pynchon is an American novelist known for his experimental writing techniques. His works involve extremely complicated plots and themes, and mix black humor with imagination and fantasy to describe human isolation and alienation in a chaotic society. Among his books, The Crying of Lot 49, is the most commonly read, in either literature courses or simply for pleasure. As the reading progresses, the definite and symbolic meani
Blue Jeans Marketing Plan for the introduction of Wide-bottom jeans Business Mission Purpose In order to understand why the Wide-bottom Jeans Group exists, it is inalienable to especially focus on one person, the founder and the core of the company Christie Clark. Her personality alone already legitimates the purpose of the company, playing the role of the every positive thinking entrepreneur, that is strongly drawing together stakeholders and employees by showing them that they can commit thems
Business analysis of a Limited Company The Limited, Inc. Three Limited Parkway Columbus, Ohio 43230 614-415-7000 www.limited.com Written by:Dan Di Pietro [email protected] Administrative Decision Making BSAD 490 Dr. Roth July 12, 1999 Overview Name: The Limited, Inc. Headquarters: Three Limited Parkway Columbus, Ohio 43230 Telephone: 614-415-7000 Internet Address: www.limited.com Top Officers: Leslie H. Wexner, Chairman and Chief Executive Officer Kenneth B. Gilman, Vice Chairman and Chie
Case study The Flame Case Study: A Flame The technology revolution is upon us. In recent years there have been many triumphs in technology. Now more than ever, people are able to communicate over thousands of miles with the greatest of ease. Wireless communication is much to thank for the ease of communication. What used to take weeks threw mail, now takes seconds over the Internet or even through the company network. However, just like any revolution there are social consequences. Email technol
Children and Television Advertising Children Interacting with Television Advertising Introduction The following research has sought to understand the influence of television on children over the past twenty years using a variety of social models, from public policy and industry self-regulation, to how children receive and process media messages and the parental responsibility in monitoring what is acceptable for children to view. As a baseline, our research used a model of children interacting w
dref "CREATE YOUR OWN INFORMATION PRODUCTS!" Millions and millions of full sized books and small booklets are sold each year. Most are produced by the large publishing houses. However, there are also several million books sold every year by small, unassuming, one-person publishing companies. Many of these one-person publishers operate from a home-based office. And, surprisingly, some home-based publishers earn excellent incomes. (What\'s more, some are even becoming very rich.) In this report yo
Marketing Plan Green Mountain Coffee Roasters Marketing Plan Green Mountain Coffee Roasters, Inc. I. Executive Summary Green Mountain Coffee Roasters currently has a revenue growth rate of 35.5% over the last 5 years. This company is growing right along side the fastest growing portion of the of the coffee industry, the high-end specialty coffee market. Green Mountain is a product leader in this category, they emphasize quality and enjoyment of their product. Green Mountain\'s target market is n
matrix Lucent Technologies Bell Labs Innovations is a Matrix managed corporation that has tall management that has many layers, which makes it difficult to communicate face to face with everyone in the company. There are instances where there needs to be communication between many employees simultaneously. Top executives need to hand down new policies and procedures, sales managers need to be in touch with the production warehouse and the sales team is required to relay the progress of their sal
Ohio Lemon Law Ohio Lemon Law Introduction In 1994, the National Association of Attorneys General conducted a nationwide survey that placed problems with automobiles as the number one consumer complaint. "Somewhere between 2 - 30% of all new domestic and foreign vehicles sold each year have substantial performance or safety problems that cannot be readily repaired." State lemon laws provide consumers with courses of action they can take when they have purchased a defective automobile, motor home
PR in a nutshell for Soapy Saver Mission Statement for PR: Through the functional use of marketing and management, PR will effectively deal with public issues encountered by a firm across its wide range of constituents. Goals of Soapy Saver \'s PR The goals of PR are to effectively communicate with the public. The effective management will allow customer, investors, suppliers, competitors, and other facets of the public sector to have knowledge concerning Soapy-Saver\'s products, services, promo
Censorship The Internet is a wonderful place of entertainment and education but like all places used by millions of people, it has some murky corners people would prefer children not to explore. In the physical world society as a whole conspires to protect children, but there are no social or physical constraints to Internet surfing. The Internet Censorship Bill of 1995, also known as the Exon/Coats Communications Decency Act, has been introduced in the U.S. Congress. It would make it a criminal
computersinternet privacy Computer, Internet, Privacy INTERNET REGULATION: POLICING CYBERSPACE The Internet is a method of communication and a source of information that is becoming more popular among those who are interested in, and have the time to surf the information superhighway. The problem with this much information being accessible to this many people is that some of it is deemed inappropriate for minors. The government wants censorship, but a segment of the population does not. Legislat
Electronic Commerce Table of Contents Introduction…………………………………………………………………2 History of E-commerce……………………………………………………..4 Economic Impact……………………………………………………………5 Advantages of E-commerce…………………………………………………5 Disadvantages of E-commerce……………………………………………...7 The Future of E-commerce………………………………………………….9 Summary…………………………………………………………………...11 References………………………………………………………………….12 Electronic Commerce Electronic commerce, or e-commerce has developed very rapidly in the last few years and has left some
EMail Etiquette E-Mail Etiquette Introduction This document is intended to offer guidance to users of electronic mail (e-mail) systems, whether it\'s a twelve-year old computer nerd\'s BBS, one of the dinosaur services like AOL-ful, Compu-Snore or Prodigee-wiz, or the vast world of the Internet. Although it\'s geared towards users of the afore-mentioned services, it has sections that apply to all types of e-mail systems. This is not a "how-to" document, but rather a document that offers advice t
Government Censorship Thesis: Government Censorship would damage the atmosphere of the freedom to express ideas on the Internet; therefore, government should not encourage censorship. Introduction I. In the Internet community, there is a large volume of technical terms. For this reason, it is first necessary to examine the terminology specific to Internet. 1.The internet is a world wide computer network. 1.Electronic mail (email), which is one component of the Internet, approximates person to pe
government censorship on the internet Government Censorship on the Internet Thesis: Government Censorship would damage the atmosphere of the freedom to express ideas on the Internet; therefore, government should not encourage censorship. Introduction I. In the Internet community, there is a large volume of technical terms. For this reason, it is first necessary to examine the terminology specific to Internet. 1.The internet is a world wide computer network. 1.Electronic mail (email), which is on
hotline The Hotline Connect software suite enables Server communities on personal computers worldwide that combined, comprise the Hotline Network. Hotline Communications cannot, and does not, monitor, track or control the activity or content on Hotline Servers outside the Hotline Network, and as such, does not guarantee the accuracy, integrity or quality of such activity or content. Hotline Communications does, however, extend the following Usage Policy to all users, including those users on Ser
Internet Regulation Computer, Internet, Privacy INTERNET REGULATION: POLICING CYBERSPACE The Internet is a method of communication and a source of information that is becoming more popular among those who are interested in, and have the time to surf the information superhighway. The problem with this much information being accessible to this many people is that some of it is deemed inappropriate for minors. The government wants censorship, but a segment of the population does not. Legislative re
None Provided3 ______________________________________________________________________ Untold Windows Tips and Secrets By Ankit Fadia [email protected] [email protected]______ Welcome to another Hacking Truths Manual. This time I have a collection of Tips and Tricks which no body normally knows, the secrets which Microsoft is afraid to tell the people, the information which you will seldom find all gathered up and arranged in a single file. To fully
plus Introduction -------------------------------------------------------------------------------- Sather is an object oriented language designed to be simple, efficient, safe, and non-proprietary. It aims to meet the needs of modern research groups and to foster the development of a large, freely available, high-quality library of efficient well-written classes for a wide variety of computational tasks. It was originally based on Eiffel but now incorporates ideas and approaches from several lan
Ring Lardners Haircut Analysis Creative Writing Analysis Of Ring Lardners HAIRCUT By Stephan M. Arleaux No one would have believed in the last years of the nineteenth century that this world was being watched keenly and closely by intelligence greater than man\'s and yet as mortal as his own; that as men busied themselves about their various concerns they were scrutinized and studied, perhaps almost as narrowly as a man with a microscope might scrutinize the transient creatures that swarm and mu
bank mergers Often times bank mergers take place because there are too many banks, too many branches, and too many competitors. A merger is when two companies combine to form a larger more powerful firm. Many economist have opposing view points on the role that mergers play in the economy. In the past five years many mergers have occurred in the banking industry for example; Chase Manhattan and Chemical Bank, BankAmerica and NationsBank, and Banc One and First Chicago. These are only a few of th
Canada Post Executive Summary Canada Post Corporation will face many difficulties in the future stemming from two present concerns: Ř Customer Perception- Customer perception is fairly negative and is either associated with problems evident in the past or those associated with the United States Postal Service. Ř Unionized Labour- Unions are a constant problem for any company associated with them. To remedy these situations we propose the following: Ř Divestiture- CPC should break into strategic
soft drink industry The Soft Drink Industry When there is industry there is competition. The bigger the player, the harder they can play. The big players always try to consume many of the small competitors. When they do this they can expand their market share. A perfect example of this is the soft drink industry; Pepsi and Coke have always been archrivals. They are always trying to gain market share, by absorbing many smaller beverage companies to appeal to the public. This paper will discuss th
Computer Based Training Business Interchange COMPUTER BASED TRAINING (CBT) BUSINESS INTERCHANGE Dallas Baptist University Spring 1999 MISM 6330, Section 01 Database Management Systems Instructor: Mary Braswell, MBA Mary L. Everitt 19 April 1999 Table of Contents Introduction Computer-based training (CBT) is an all-encompassing term used to describe any computer-delivered training including CD-ROM and the World Wide Web. CBT courseware curriculum development involves the use of integrated multime
Beowolf compared to Superman The epic poem Beowulf describes the most heroic man of the Anglo-Saxon times. The hero, Beowulf, is a seemingly invincible person with all the extraordinary traits required of a hero. He is able to use his super-human physical strength and courage to put his people before himself. He encounters hideous monsters and the most ferocious of beasts but he never fears the threat of death. His leadership skills are superb and he is even able to boast about all his achieveme
Beowulf and king Authur comparison essay The Great Ones Reveled Numerous stories about numerous heroes have been told and then retold. All of these heroes do different things and all of them have a different set of qualities which make them heroes. Due to the fact that there are only so many heroic adventures and qualities, most are shared in part with at least one other hero. Such is the case between the great hero, Beowulf, from the epic poem Beowulf and King Arthur from the story of Morte dA
Bram Stoker Abraham (Bram) Stoker was born November 8, 1847 at 15 The Crescent, Clontarf, North of Dublin, the third of seven children. For the first 7 years of his life Stoker was bedridden with a myriad of childhood diseases which afforded him much time to reading. By the time he went to college, Stoker had somehow overcome his childhood maladies and while at Trinity College, Dublin, the honor student was involved in soccer and was a marathon running champion. He was also involved in various l
Defining Power Subject: World History (But it applies to much more) Title: "Power Comes From the Barrel of a Gun" - took the opposing view "Would you respect me, If I didn’t have this gun? ‘Cause without it, I don’t get it, And that’s why I carry one." -Phil Collins Power. A word from which many meanings derive. To each individual, it means something distinct and it is how one uses their power that makes up who they are. Power does not come from the barrel of a gun. A gun can do nothing without
Feminism in DH Lawrences The Rocking Horse Winner A Feminist Reading of D.H. Lawrence’s The Rocking Horse Winner The man that does not know sick women does not know women. - S. Weir Mitchell “The Rocking Horse Winner” is the story of a boy’s gift for picking the winners in horse races. An omniscient narrator relates the tale of a boy whose family is always short of money. His mother is incapable of showing love and is obsessed with the status that material wealth can provide. This paper will exp
The Declaration of Language Slang The Declaration of Language [WR122 paper, using Jefferson’s "Declaration of Independence" as a model]-RJ The Declaration of Language When, in the course of human language, it becomes necessary for people to create or redefine, words or phrases to express an object or an action; and to assume, among society, the acceptance and usage of these words and their definitions, in one’s own language, or idiolect. A decent respect to the opinions of mankind, requires that
prodigy ______________________________________________________________________ Untold Windows Tips and Secrets By Ankit Fadia [email protected] [email protected]______ Welcome to another Hacking Truths Manual. This time I have a collection of Tips and Tricks which no body normally knows, the secrets which Microsoft is afraid to tell the people, the information which you will seldom find all gathered up and arranged in a single file. To fully reap th
Censor the Internet Censor the Internet? The freedom of speech that was possible on the Internet could now be subjected to governmental approvals. For example, China is attempting to res5trict political expression, in the name of security and social stability. It requires users of the Internet and e-mail to register, so that they can monitor their activities (Gates). In the United Kingdom, state secrets and personal attacks are off limits on the Internet. Laws are strict and the government is ex
Blizzard of 77 While many other cities have blinding storms and teeth chattering cold- some even get more snow-Buffalo has been stuck for more than two decades for being the nations snow capitol. The Blizzard of 77 ripped through Western New York and southern Ontario, and left a path of destruction much like one that a tornado or hurricane would leave. People were killed, people were stranded, the National Guard was called, but for those who survived it; it was one of the most exciting times of
JFK2 J.F.K On November 22, 1963, it was said that everything changed. This was the day that President John Fitzgerald Kennedy was assassinated in Dallas, Texas. The facts of the J.F.K. assassination will be assessed and the many different conspiracy theories will be explored and explained. How did one of the greatest and most influential President’s of our time become assassinated, and why? Throughout this paper the facts will be brought to your attention and therefore you will be able to draw y
labor in america LABOR IN AMERICA The Industrial Revolution was dawning in the United States. At Lowell, Massachusetts, the construction of a big cotton mill began in 1821. It was the first of several that would be built there in the next 10 years. The machinery to spin and weave cotton into cloth would be driven by water power. All that the factory owners needed was a dependable supply of labor to tend the machines. As most jobs in cotton factories required neither great strength nor special sk
Manhattan Project1 The Manhattan Project On the morning of August 6, 1945, a B-29 bomber named Enola Gay flew over the industrial city of Hiroshima, Japan and dropped the first atomic bomb ever. The city went up in flames caused by the immense power equal to about 20,000 tons of TNT. The project was a success. They were an unprecedented assemblage of civilian, and military scientific brain power—brilliant, intense, and young, the people that helped develop the bomb. Unknowingly they came to an i
nineteenth century america As urban industrial workers expanded in the 19th century, industry and the industrial work force boomed as well. Workers , however, were met with difficult situations that ultimately led to violent outbursts. Low wages could not buy food and clothes at the same time and conditions in the work place brought about countless deaths and injuries. Growing number of immigrants caused the reduction of wages and insecurity of the workers caused unemployment. There were hostili