Fired Waitress Essay

This essay has a total of 677 words and 3 pages.

Fired Waitress

The Case of the Fired Waitress

In business it is important the a company establish some clear order of business when
dealing with business ethics. Ethical business practices can build customer relationships.
Unethical business practices can cause a business to lose customers. In this case study
the reader will be come familiar with the ethical practice of a Red lobster store in
Pleasant Hill, Pennsylvania.

Problem/ Issue Identification
A waitress at the local Pennsylvania Red Lobster served a African American couple. The
wife order prime rib and was not pleased with the rib or the serve of the waitress. After
paying for the meal she submitted a customer comment card in the comment box. The waitress
then took the comment card from the box and destroyed it. This incident caused the
waitress her job. She was fired.

We can assume from this case that the waitress did not want the incident known. She may
have taken other comment cards and have never been caught. We can also assume this is an
isolated incident that the waitress made a big mistake. Looking at the ethical issues a
comment box should be managed by the manager or higher. Restaurant employees should not
have access to this box at all. The store does not have procedures that secure customer
comments.
Continues for 2 more pages >>