Intergrating Technology And Le Essay

This essay has a total of 3194 words and 14 pages.

Intergrating Technology And Le


The face of business has changed. Technology has taken over or enhanced traditional ways
of communication such as face-to-face interaction and mail. It isn't necessary to wait 7
business days to hear a reply from a customer anymore. In fact, it could take less than 7
minutes through the use of a phone, email, or fax. The Board of Trustees can have a video
conference when they are 6,000 miles apart from each other. However, with the benefits of
technology, has fundamentals such as leadership been overlooked? Leadership used to focus
around personal interaction when meetings would be held in a conference room and tasks
would be accomplished by people standing side by side to each other.

Leadership is a necessary component to the success of any business or organization.
Leadership says, "I care about you" to the customer. Used correctly, technology can
enhance the practice of leadership in today's businesses and organizations. It is
necessary, though, that some personal interaction remain to show people that the business
is still customer oriented.

Leadership can be divided into three categories: mentoring, risk-taking, and facilitating.
Although there are many attributes and characteristics of a leader, these three are the
most important in today's business and organizations. Most other skills of a leader would
fall under these three categories. For example, being trustworthy and loyal would fit
under the mentoring aspect. Risk-taking would include courage. Being team-motivated and
having the ability to make decisions would fall under facilitating. Technology can be
applied to each of these categories to enhance the business or organization's success. No
business is complete without leadership and today, leadership is not complete without
technology.


Mentoring

What is a mentor? In Homer's Odyssey, Mentor was the teacher of Telemachus, the son of
Odyssius. But Mentor was more than a teacher. He was half-god and half-man; half-male and
half-female; believable and yet unreachable. Mentor was the union of both goal and path,
wisdom personified. In today's society, the same principles apply. Mentors teach and guide
others. They inspire and convey a sense of vision to the people around them. Proverbs
29:18 reads that where there is no vision, the people perish. Effective leaders do not
allow this to happen. They keep the team energized until the vision is no longer a dream,
but a reality. Leaders walk the talk; and this creates the trust and respect necessary to
achieve the team's purpose. Leaders are mentors.

Those who oppose the connection between technology and leadership would argue that this is
where it is most difficult to integrate. In order to lead, a person must lead by example.
How can someone teach others proper etiquette, effective verbal communication, and inspire
their team players if they can't physically show the team players the necessary means to
do so? It is impossible to integrate technology and the mentoring aspect of leadership so
that they work together towards the goal of the company or organization.

Those people bring up a good point. However, if you can't use technology and the mentoring
aspect of leadership directly, then use technology indirectly to influence leadership. For
example, the President of a large environmental organization finds that some of her team
players do not effectively communicate with people outside the organization. She has had
many complaints from outside the organization that many of her volunteers are pushy, rude,
and indignant. So, she sends an email to the operations managers at all the locations
across the U.S. explaining the current situation. In the email, she politely addresses the
situation and offers a solution to the problem:


Operations Managers:

It has come to my attention that many of our volunteers are lacking the necessary
means of communication to effectively recruit new members to our organization and
persuade businesses to become environmentally friendly. Due to the nature of our
business, it is extremely important and valuable to the success or our
organizationthat we communicate to potential volunteers and environmentally-conscious
businesses with respect. I have had several complaints regarding the etiquette
of some of our volunteers and have come to the conclusionthat immediate action is
implemented to prevent future mishaps. I am electronically transferring $1500 to each
of your bank accounts. With these funds, please schedule a proper etiquette seminar
for your employees. The seminar should include proper communication techniques
and phone etiquette on the agenda. You may use the Internet to find seminars or
people who conduct these types of seminars nearyour location. Thank you for your time
and continued work throughout the year. Please find an attachment to this email. It
is an evaluation sheet. In one month, please have these sheets emailed or faxed back
to me concerning the results of our present efforts to clear this matter.


Sincerely,
Pamela Sheen
Then, she electronically transfers funds from the company's main Internet banking account
into each of the locations' accounts. With that, the President resolved the problem and
now their organization is growing faster than ever! Technology wasn't used directly, but
indirectly in that it was used to solve the problem.

That doesn't mean however, that technology can't be used directly with the mentoring
aspect of leadership. In the example above, notice that the President was polite with the
managers in her email. She didn't "scream" in the email, or use vulgar language, nor did
she attempt to place blame and offend the managers. Instead, her goal was to simply
resolve the problem. While there was no face-to-face interaction with the office managers
or volunteers, her polite manner was "leading by example". Clifford Mynatt, psychologist
and author of the book, "Undersanding Human Behavior," comments that leading by example is
important. For instance, a mother continually tells her son to say "please" and "thank
you" when someone does something nice for him. However, the mother never says "please" and
"thank you" in front of the child. Therefore, the child will never learn the proper
manners that his mother wanted to instill in him. Pamela lead by example which will go a
long way and eventually, will have a positive effect on the company's image to outsiders
of the organization. The success of a business or organization is dependant on leadership,
and in this example, technology was integrated to ensure effective leadership.

Also in the example, notice the format of the grammar. When dealing with email, there is a
proper way to communicate. Using all capital letters, for example, would imply anger or
rage (Web Server). Pamela's letter was in traditional business letter format. Using
profanity or insulting others is also discouraged (Web Server). Even though using
profanity or insulting others is unacceptable in face-to-face interaction with business
associates, many people see it as no problem whatsoever. In surveying college students,
94% say that they have used profanity or have insulted someone through email. Many of the
reasons corresponding to their actions were that it was much easier to insult someone
online than when that same person is standing in front of them. Clearly, mentors do not
hold this same principle and orderly conduct on the Internet is just as necessary as it is
for personal interaction. Following the above-named guidelines when writing email or using
other forms of grammar-based technology will aid in the mentoring aspect of leadership.

Risk-taking
Risk-taking is the second category for leadership. The risk-taking aspect is probably most
important when dealing with businesses or organizations because taking risks at some point
or another is necessary to the company's success.

Risk-takers challenge the process, always seeking new ways to cultivate and develop new
ideas. Debra Sarget, a homemaker, comments, "if you continue to do what you've always
done, then you'll coninue to get what you've always got." In other words, what you think
about, you bring about. Therefore, leaders do not dwell on their faults. Instead, they
find ways to correct their mistakes, taking the team to a new level of achievement. From
the words of just an ordinary person, Jack Mullins, "Some of us are more comfortable with
old problems than with new solutions." Therefore, leaders understand that risks must be
taken because the greatest hazard in life is to risk nothing. They realize that if they
cling to the familiar and safe, the certanties in life, they become a prisoner
relinquishing freedom. According to author, Roger Van Oech, "Most of us need to strengthen
our risk muscle and find out just how good we can be." Leaders are risk-takers.

Indeed, maybe the most important aspect in life is to risk! But how does the notion of
risk-taking and the use of technology have to do with each other in businesses and
organizations? As with mentoring, if it can't be done directly, then indirectly combine
the two.

At first, it may seem that there is no connection between risk-taking and the use of
technology. However, technology can be used as a means to take the risk. For example, a
wholesale distributing company finds that they are losing profit money due to the increase
of prices by the manufacturers in whom they purchase products. They use email to inform
their employees of the current situation. They also ask the employees for their input
concerning possible solutions of the problem. Many of the employees fear that their job
might be terminated due to down-sizing, but nevertheless, agree to help. Based on the
employee input, the company decides to do three things. The first is to raise the prices
on products that cost more for their company. Second, they decide to purchase products
from competitors that cost less. Third, rather than hire new employees to recruit these
new clients, they select 15 loyal and hard-working employees and train them for the new
jobs and hire. To train the new 15 employees, the company decides to use a combination of
video and computer software programs to educate them on communication necessities, details
of the job, and computer competencies since most of the 15 employees are skilled laborers.
Their new plan worked and because of the risks, 25 new people were hired, 15 to fill the
old positions and 10 more to keep up with all of the new work. Notice the word "risks" was
used. There was more than one risk involved in this plan and technology played an
important part. The first risk was to raise the prices. This was due to the employees'
suggestions via email. The second was to choose training current employees for the new
positions rather than hiring new ones. The third was to train the employees by use of
video and software programs. Technology played an important part in the success of the
Continues for 7 more pages >>




  • Babbage Charles
    Babbage Charles Charles Babbage was born at Walworth, Surrey England in December 26,1791. He achieved many great feats and belonged to many very distinguished groups before he died in October 18, 1871. Many people consider him to be the grandfather of computer science due to his great works with his Difference Engine (1821), which printed tables of polynomials, and his Analytical Engine (1856), which was intended as a general symbol manipulator. Babbage grew up with a fascination with the way m
  • Charles Babbage
    Charles Babbage Charles Babbage was born at Walworth, Surrey England in December 26,1791. He achieved many great feats and belonged to many very distinguished groups before he died in October 18, 1871. Many people consider him to be the grandfather of computer science due to his great works with his Difference Engine (1821), which printed tables of polynomials, and his Analytical Engine (1856), which was intended as a general symbol manipulator. These inventions were far more complex than the w
  • COBOL
    COBOL In the summer of 1998, St Louis Public Schools ( SLPS ) chose to convert form it\'s IBM System/390 mainframe to a client server environment. Not only was the SLPS affected but the Public School Retirement System ( PSRS ) was also affected since they use their mainframe system. PSRS started looking for a solution for their processing requirements. They were debating on weather to obtain an existing package to replace their system If they did would the be able to convert it to support how t
  • ANALYSIS OF A CAREER IN INVESTMENT BANKING
    ANALYSIS OF A CAREER IN INVESTMENT BANKING ANALYSIS OF A CAREER IN INVESTMENT BANKING INTRODUCTION What is Investment Banking Dictionary defines ‘investment’ as “the money that people or organizations have put into a company, business, or bank in order to get a profit, or to make a business activity successful” (Longman). An investment banker is someone whose job is to make investments as successful and as profitable as possible. It is investment banker’s job to use the knowledge of the market
  • Should Marijuana Be Legalized
    Should Marijuana Be Legalized In this year of the millenium, the American populace, even while in the midst of the most prolonged economic boom in the history of the Republic, is confronted with some serious problems. Any randomly chosen group of people asked to list the most dangerous of these, would include among their immediate answers: The Drug Problem. By the Drug Problem, do they mean the proliferation in our communities of all illicit, mood-altering, physically dangerous drugs? Or do
  • Sociological Imagination
    Sociological Imagination In this year of the millenium, the American populace, even while in the midst of the most prolonged economic boom in the history of the Republic, is confronted with some serious problems. Any randomly chosen group of people asked to list the most dangerous of these, would include among their immediate answers: "The Drug Problem". By the "Drug Problem", do they mean the proliferation in our communities of all illicit, mood-altering, physically dangerous drugs? Or do they
  • Marijuana, Should It Be Legalized?
    Marijuana, Should It Be Legalized? In this year of the millenium, the American populace, even while in the midst of the most prolonged economic boom in the history of the Republic, is confronted with some serious problems. Any randomly chosen group of people asked to list the most dangerous of these, would include among their immediate answers: "The Drug Problem". By the "Drug Problem", do they mean the proliferation in our communities of all illicit, mood-altering, physically dangerous drugs? O
  • Should Marijuana be Legalized
    Should Marijuana be Legalized Should Marijuana Be Legalized? In this year of the millenium, the American populace, even while in the midst of the most prolonged economic boom in the history of the Republic, is confronted with some serious problems. Any randomly chosen group of people asked to list the most dangerous of these, would include among their immediate answers: "The Drug Problem". By the "Drug Problem", do they mean the proliferation in our communities of all illicit, mood-altering, phy
  • Marijuana, Should It Be Legalized?
    Marijuana, Should It Be Legalized? In this year of the millenium, the American populace, even while in the midst of the most prolonged economic boom in the history of the Republic, is confronted with some serious problems. Any randomly chosen group of people asked to list the most dangerous of these, would include among their immediate answers: "The Drug Problem". By the "Drug Problem", do they mean the proliferation in our communities of all illicit, mood-altering, physically dangerous drugs? O