This essay has a total of 3029 words and 12 pages.


HSBC- we are the world's local bank
The Business/Organization

The HSBC Group is named after its founding member, The Hong Kong and Shanghai Banking
Corporation Limited, which was established in 1865 to finance the growing trade between
Europe, India and China. The inspiration behind the founding of the bank was Thomas
Sutherland, a Scot who was then working for the Peninsular and Oriental Steam Navigation
Company. He realized that there was considerable demand for local banking facilities in
Hong Kong and on the China coast and he helped to establish the bank which opened in Hong
Kong in March 1865 and in Shanghai a month later.

Soon after its formation the bank opened agencies and branches around the world. Although
that network reached as far as Europe and North America, the emphasis was on building up
representation in China and the rest of the Asia-Pacific region. HSBC was a pioneer of
modern banking practices in a number of countries. In Japan, where a branch was
established in 1866, the bank acted as adviser to the government on banking and currency.
In 1888, it was the first bank to be established in Thailand, where it printed the
country¡¦s first banknotes.

From the outset trade finance was a strong feature of the local and international business
of the bank, an expertise that has been recognized throughout its history. Bullion,
exchange, merchant banking and note issuing also played an important part. By the 1880s,
the bank was acting as banker to the Hong Kong government and also participated in the
management of British government accounts in China, Japan, Penang and Singapore. In 1874
the bank handled China¡¦s first public loan and thereafter issued most of China¡¦s
public loans.

By the end of the century, after a strong period of growth and success under the
leadership of Thomas Jackson (chief manager for most of that period from 1876 to 1902),
the bank was the foremost financial institution in Asia.

Today with its headquarters in London, HSBC is one of the largest banking and financial
service organizations in the world. HSBC's international network comprises over 9,800
offices in 77 countries and territories in Europe, the Asia-Pacific region, the Americas,
the Middle East and Africa. With listings on the London, Hong Kong, New York, Paris and
Bermuda stock exchanges, shares in HSBC Holdings are held by nearly 200,000 shareholders
in some 100 countries and territories. The shares are traded on the New York Stock
Exchange in the form of American Depositary Receipts. Through an international network
linked by advanced technology, including a rapidly growing e-commerce capability, HSBC
provides a comprehensive range of financial services: personal financial services;
commercial banking; corporate, investment banking and markets; private banking; and other

HSBC conducts business in a wide variety of social and business cultures and in a broad
range of political environments. As a commercial organization, the governing objective is
to provide a satisfactory return on their shareholders¡¦ capital. HSBC does this by
having a talented and motivated staff who offer their customers competitive services and
products. They meet their financial obligations, invest to develop their business for the
future; and investments are made primarily on a financial basis, but with regard to the
principles and values set by the company. HSBC has always striven to maintain the highest
ethical standards. HSBC articulates their commitment through the Statement of Business
Principles and Values and their support for the UN Universal Declaration of Human Rights,
the UN Global Compact and the Global Sullivan Principles. HSBC¡¦s policy is not to make
contributions to political parties or partisan organizations. HSBC works co-operatively
with host governments and regulators while remaining politically neutral in all

The HSBC Group is committed to five Core Business Principles through loyal and committed
employees who make lasting customer relationships and international teamwork easier to

,h outstanding customer service
,h effective and efficient operations
,h strong capital and liquidity
,h prudent lending policy
,h strict expense discipline
The welfare of the entire HSBC staff is a fundamental concern. The company recruits and
promotes employees solely on merit and suitability; they encourage staff to realize their
full potential. While HSBC recognizes and rewards individual performance, they also foster
teamwork in their working environment as well as encouraging initiative and innovation.
Their members of staff receive, and must abide by, Codes of Conduct, which call for
honesty, integrity, openness and teamwork for the benefit of customers, shareholders and
the communities they serve. HSBC is committed to providing equality of opportunity to all
staff, regardless of sex, race, nationality, age, disability, ethnic origin, religion or
status, on the basis of merit and suitability. HSBC believes in maintaining effective
employee relations, and they are willing to work with and through recognized staff
representative bodies.

Becoming apart of the HSBC staff as an intern in the Special loans department, I soon came
to realize the importance of the Business Principles developed here at HSBC. The Special
Loans Department is one of many departments not only in our building here in Buffalo, but
all over the world. Each department is vital to the success of the company whether it has
10 people or 500 people within it. The Board of Directors here stresses that even though
working in a building of about 1300 employees, each employee is apart of the success of
the company from the mailman to the President of the company. Though just an intern in one
department, my supervisor motivates me by telling me that the work I do is vital to the
success of the department, to the success of the building, and all the way to the
headquarters in London.

Learning Objectives
1.) The use of Microsoft Excel in my Corporate Finance class to be able to tie my auditing
work here at HSBC into Excel and all the components of Excel that I learned in class and
will learn at HSBC as an intern to further gain advanced knowledge of the program.

During my experience as an intern here at HSBC, I was able to use and develop my knowledge
of Microsoft Excel everyday that I was here. I was able to work with an ARM Audit program
on a spreadsheet that allowed me to further develop my skills with formatting and
databasing on Excel. I feel as though here at the end of my internship that I have been
able to become very familiar with the Microsoft Excel program. Therefore, in the future
with school and jobs, I will be able to take my knowledge of the program not only to my
classes, but also to a future job.

2.) SUNY Oswego expresses a lot of team based projects and presentations and the
experience gained from my courses will allow me to use and enhance my skills to work in a
group to obtain goals here at HSBC that our Supervisors give out to us as a team.

Though there were not many individual team based projects handed out by my Supervisor to
the department as a whole, just being in the department felt as though I was working on a
big team project. The department works as a whole together in order to meet the goals set
out by our supervisor for the day, week, month, and year. An important aspect that I
learned up in Oswego about teams is that everyone must work together in order to achieve
the overall goal set out, not just one person can do it. I felt as though here in the
Special Loans Department, everyone did a good job of that as the department not only gets
along very well together, but works together as well. Sure, there are going to be bumps in
the road here and there, but being apart of a professional work environment for the past
two months has taught me how to get through the tough times and create positive results.

3.) In my recent Global Marketing class in Oswego, my professor made us pay attention to
great detail. Using the skills that I learned in class to achieve quality grades with
professional type work put into my projects will carry over to this internship. I will be
able to use what I learned to focus better on the tasks that my Supervisor gives to me.

My main task here as an intern in the Special Loans Department here at HSBC was to correct
errors on the main system and to advance those corrections to a spreadsheet on Excel. It
was very important that I made sure I thoroughly checked the system for errors and to
correct them when needed. The great attention to detail that I learned in my Global
Marketing class came into play here immensely. In order to do my job here; perfection had
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