Littleton Manufacturing Essay

This essay has a total of 906 words and 5 pages.

Littleton Manufacturing

Littleton Manufacturing facilitates poor upward and downward communication throughout all levels of the organization.
As a result of the ineffective communication system, Littleton faces a number of issues
which ultimately has affected the bottom line of the company. Key challenges to note are
low employee morale, low level of unity within the organization, poorly designed
organizational structure and confusion in interpreting procedures and rules. Improving the
accuracy and speed of the flow of communication should be an important first step in the
resolution of the presented issues, thus allowing the organization to function more
effectively and efficiently.

The importance of organizations and their reasons for existence are outlined in Exhibit 1.
Littleton currently is performing poorly across all of these factors, decreasing their
importance and contribution towards society. Littleton is categorized as a large-batch,
mass production manufacturing system (Daft, 246). Based on this, Littleton should be, but
aren¡¯t carrying out properly, a mechanistic organizational structure with standardized
jobs and formalized procedures to ensure efficiency (Daft, 248). Top management seems to
be aware of this point, but they are not communicating the rationale and need for a
mechanistic structure to the rest of the organization.

Littleton¡¯s two units (fabrication and components) serve different domains and
therefore ¡°have different performance and accountability needs¡±. Although these two
units obviously require different structures, they are viewed and treated as one by
management and employees, which causes communication barriers through inconsistencies in
management style and rule implementation.

All three symptoms of structural deficiency are present at Littleton. There is delay and
lack of quality in decision making. Information linkages in either the vertical or
horizontal direction may be inadequate to ensure decision quality (Daft, 120). The
organization does not respond innovatively to a changing environment, this is caused by
the fact that departments are not coordinated horizontally (Daft, 120). Also, too much
conflict is evident. Organization structure has to specify a single set of goals for the
entire organization (Daft, 120).

Littleton seems to have a lack of strategic direction. ¡°One of the primary purposes of
a mission statement is to serve as a communication tool¡± (Daft, 55). A mission
statement can clearly communicate what the goals of Littleton are and what it hopes to
achieve in the long run. All employees should have a clear idea of Littleton¡¯s
operative goals. All levels can benefit from both a mission statement and goals, as they
will provide direction and motivation and give everyone a standard of performance to try
to achieve.

An organization should be designed to provide both vertical and horizontal information
flow as necessary to accomplish the organization¡¯s overall goals (Daft, 88). A balance
needs to be achieved. Littleton should focus more on vertical linkages because of the
Continues for 3 more pages >>




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