Norm Violation Essay

This essay has a total of 2383 words and 8 pages.


Norm Violation





The Norm Violation that I performed took place in six different places, but mostly in the
same environment. The Violations took place in Sayreville, New Brunswick, North
Brunswick, Hazlet, Marlboro, and Matawan. You may now be asking yourself, what is in
these towns that perform the same function? It could be a Police Department, Fire
Department, a Food Market, a Burger King or even a Car Dealership. Well let me tell you
that if you guessed any of these you were close but you didn’t pin the tail on the
donkey. The setting for my Norm Violation took place at several Movie Theaters in
Middlesex and Monmouth Counties.

The Normative Assumption in any Movie Theater is that you go in, buy your ticket, make a
stop at the concession stand and buy some goodies, turn in half of your ticket to the
Ticket Taker and finally go see your movie. This is the Norm for pretty much everyone
with the exception of a few, some people may not go to the concession stand to get
goodies, due to different reasons. Also something that is relatively new thanks to
technology and computers, people no longer have to get their tickets at the Theater, they
can get them online. All they have to do now is go to the Movie Theater’s web site
such as National Amusements.com, or they can go to Movie Tickets.com. They then go to a
machine in the Theater’s lobby to receive their tickets. Now as you know when you
go to the concession stand and get your goodies, your popcorn comes in a bag and your soda
comes in a cup, this is where the violation comes into play. When I got up to the
concession counter I ordered a Medium Popcorn and a Large Soda, the attendant then brought
the items to me, at this point I told the attendant that I wanted the popcorn in the cup
and the soda in the bag. I went to 10 different people out of the six theaters, 6 of the
attendants called there Managers, 3 were rude and said I had a problem and 1 actually did
it. During the 10 times, 5 times I did it during the week when it wasn’t busy,
while the other 5 times it was done on a Friday and Saturday night when it was very busy
and both the attendants and other patrons behind me started getting very upset.

In all of the situations I was the bad guy, the attendant was the guy just trying to earn
money for a car, college and his prom and the manager was the intermediate and the person
making sure that the patrons were happy. In Hazlet most of the people were from the upper
class and the manager was a white female in the upper class that led to them looking down
on me. While in Matawan the people ranged from the middle to upper class and the manager
was from the middle class and most of the people ignored me and didn’t care. When I
was in Marlboro it was the same situation as Matawan, but some of the people around sent
some very negative remarks towards me. While in New and North Brunswick as well as
Sayreville most of the employees were from the lower class, where as the Managers were
from the upper class, they lived in Rumson, Holmdel and Edison.

In all of these situations I wore jeans, a nice pair of sneakers, an aeropostal long
sleeve shirt and an open dress shirt over it.

In all of the situations I spoke very nice and always used a low voice as well as always
saying “Thank You” and “Please”. I was also always telling them
that this was the way that I always eat popcorn and soda and that you could charge me the
same price but only fill the bag with a medium drink and fill the drink up, that they
would be making money on me. When the Managers would come down to see me, I would tell
them that I never had a problem at other theaters. For example, if I was at a Sony
theater I would tell them that I never had a problem at a Regal theater, if I was at a
Regal theater I would tell them that I never had a problem at a National Amusements
theater, and so on. Due to race, age, gender and area there were different reactions to
my norm violation. First out of the ten regular employees, eight were male’s
between the age of 16-20 and two were female’s both of age 18. I went to Hazlet
once on a Friday night and had a white female, she acted very nice and said she needed to
ask her Manager, her Manager then came down, a white female of age 24 who said she
couldn’t let me do it, she then changed her mind when she called her head Manager in
New York. I went to Matawan on a Friday night and had a white male, he refused to do it
and wouldn’t call his manager, and finally his manager came over due to the fact
that I was holding up line. The manager was a white male of age 36 and said that I could
have it, however the soda broke the bottom of the bag and fell all over the counter, I
then asked for my money back and this made the employee very upset at which point he threw
the money at me. Note that Matawan was a small movie theater with 4 screens and was not in
a big chain, Sayreville and Hazlet were National Amusements, Marlboro and North Brunswick
were Regal and New Brunswick was Sony. I went to Marlboro twice, once on a Wednesday
Night and once on a Saturday Night. The first time I went on a Saturday Night and had a
Black Male that was about 19, he was very arrogant and acted like he was a God, I then
left and got a Manager, the manager was a White female at age 28, she told him that the
customer is always right, he refused and told her that he quit, he then walked out and the
manager got me the items. The next time I went it was on Wednesday night and I had a
white male of age 16, the kid said ok and said that will be $6.50 and got me the stuff.
My next stop was Sayreville, on a Tuesday afternoon and a Wednesday Night. The first time
was on a Tuesday at about 2:10 pm, I had a white male of age 20, when I asked him to get
me the items he said that I must not usually do this and that a Fraternity put me up to
it, at this point I told him no and that this is the way I always get popcorn and soda, he
said whatever and got me the stuff, on the way in towards the movie the Manager passed me
and said that if that leaks or spills that there not responsible, I told that I have never
had a problem before and that for $4.00 if better hold soda, he just shook his head and
continued walking, the Manager was a Male of about 41 years of age. The next time I went
it was on a Wednesday night and I had a Puerto Rican Girl of about 17 years of age help
me, she was very nice and said that she never heard any ask for this but that she would
have to ask her Manager. Her Manager came down, the Manager was a Female of age 53, she
said that she would not let this be done and that if other movie theaters let you get away
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