Recently on my visit to Kelowna, B.C., I was in Cr

This essay has a total of 376 words and 2 pages.


Recently on my visit to Kelowna, B.C., I was in Craven's Discount Center and purchased a
home entertainment center, model number PAM 78 (see inclosed invoice #C7214). I had seen
it at my friends house I was staying at and was very impressed by its vibrant sound and
sleek appearence. When I had arrived at your store I was very impressed with the service
I was given and the helpful advise offered. Unfortunatly, when I had arrived back home
and set up the unit, the tape deck was broken.

I had phoned the friend that had recomended the store to me because he has the same model
(PAM 78). He assured me that he has not had any problems what so ever with his unit, but
had suggested that since it was a floor model it might have some wear and tear. When I
had purchased the unit, I had checked it and it seemed to work fine. Also, it was checked
by your staff prior to me purchasing it. Since I live in Toronto, I had not removed any
pieces from the box until I had gotten home. After returning home, I read the manual and
pieced the units together. When I tried the tape deck, it did not work.

I phoned Vicom's head office in Korea to ask if any authorized repair shops where in my
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