Compare and Constrast Essay on Total Quality Management

This essay has a total of 646 words and 5 pages.

Total Quality Management

Total Quality Management


Total Quality Management is a strategic system involving teamwork, which is essential to
the success of all businesses. This process has been developed and strengthened over
several decades. This has caused businesses to work together to improve their knowledge of
recent technology and approaches to training. Total Quality Management helps to
competitively meet the demands of customers' by bringing organizations together with
management enabling professionals to improve customer quality.

Total Quality Management was developed not long after World War II. The United States
occupation force's was aiding Japan to help them develop quality systems to resolve
problems concerning the telephone system. W. Edwards Deming and JM Juran were businessmen
who were deeply concerned with the issues occurring in Japan. These businessmen eventually
brought Total Quality Management to the United States although it was initially limited to
munitions and telecommunications. It was a method of sorting out defective products from
good products by careful inspection through a production line. (http://tqms.com/).

Philip B. Crosby is a businessman who consistently emphasizes the importance of total
quality Management through his numerous speeches. He solely believed in carefulness and
doing things right the first time in order to prevent errors. Crosby thought it would be a
greater loss of sales and money to neglect problems. He strongly believed that putting
more money into the company to prevent these problems would be a greater investment.
(http://www.well.com/user/vamead/demingdist.html)

W. Edwards Deming strongly believed in defining a businesses mission vision and goal. He
believed in aiming towards constant improvement in the product or service offered to
clients. He consistently reiterated the importance of making the concept a matter of daily
practice, including long-term profit orientation. Deming's believes management must learn
from the entire team as well as clients and competitors. He stresses the idea of spreading
profits to workers as a team and enlisting pride of workers in improving the system in a
business. Thus, this will empower people to take charge of the work environment and
encourage them to perform well. Finally, W. Edwards Deming believes in setting a good
example, being a good listener, continually teaching other people and entering the
practice with no guilt from the past. (http://www.well.com/user/vamead/demingdist.html)

The zero defects were made by Philip B. Crosby, which stated the idea of achieving quality
with out any problems along the way. It has been the basis of business for companies all
over the world for years. Some companies are so motivated they even include their mission
statement, which is an attempt to define the goal of you company.

The fourteen points are the basis of transferring American industry. This proves that
management intends to stay in business and aim to protect investors and jobs. The fourteen
Continues for 3 more pages >>




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