Working with Emotional Intelligence Essay

This essay has a total of 1399 words and 7 pages.


Working with Emotional Intelligence





Review “Working with Emotional Intelligence”


The book “Working with Emotional Intelligence” by Daniel Goleman deals with
the emotional assets and liabilities of individuals in organizations. Emotional
intelligence is traits that go beyond academic achievement or IQ. As a matter of fact he
points out that high academic intelligence can sometimes stand in the way of emotional
intelligence. Broadly speaking, emotional intelligence determines how well we handle
difficult situation, which cannot be solved by logic, but more by a “feel” for
the situation. These attributes are very hard to measure, which is why many standardized
tests, whether academic or for employment, fail to measure these attributes, even though
these are the one which determine to a large part how successful individuals will be in an
organization.


Goleman divides his book into several chapters. At first he examines the attributes of
successful people. What is it that sets them apart? How do they do it? He examines the
“soft skills” of several people who exhibit exceptional emotional intelligence
and also what others fail to do, which ultimately makes them unsuccessful. He also points
out the difference a single individual who possesses these skills can make to an
organization. These skills are particularly important in diplomatic services, but also to
the average salesperson. However, he also notes that the higher one climbs on the job
ladder, the more important these skills become, and the less important technical skills
are.

He divides emotional intelligence into five areas.
1. Self-Awareness, which can be subdivided into emotional awareness, accurate self-assessment and self-confidence.
2. Self-Regulation, divided into self-control, trustworthiness, conscientiousness, adaptability and innovation.
3. Motivation, which consists of achievement drive, commitment, initiative and optimism.
The preceding attributes are classified as Personal competence, while the next two are classified as social competence.
1. Empathy divided into understanding others, developing others, service orientation, and
leveraging diversity and political awareness.

2. Social Skills, consisting of influence, communication, conflict management, leadership,
change catalyst, building bonds, collaboration and cooperation as well as team
capabilities.


Goleman then goes on explaining how self-mastery is a part of emotional intelligence. It
is the art of being able to control ones emotions. The ability to listen to ones inner
feelings, using and controlling them, without letting them control you.

Feelings often get in the way of even the most gifted people. They can be a liability in
any position when they cannot be used in a constructive way. This can be apparent in many
situations where group work is required or in sales situations for example.


The third major chapter deals with people skills, which is the art of anticipating how
others feel, how to influence their emotions and how to works together with others. These
are the skills necessary for performing well in group situations. Being able to
anticipate, what others want and how to use this to reach one’s own goals.


The fourth chapter then deals with the task of actually trying to improve corporate
training and assessment programs. The challenge here is to find a way to determine which
current or potential employees have the necessary skills to succeed in an organization. As
mentioned before, these skills are not easy to measure and so assessing employees is not
easy and the recommended steps are only guidelines to help in this process.

The fifth and last chapter deals with how organizations themselves can improve to actually
Continues for 4 more pages >>




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