Knowledge Manegment Systems








WEBSTER UNIVERSITY








KNOWLEDGE MANAGEMENT SYSTEMS?







TIMOTHY W. HYDE
COMP 5910
31 Mar 98
TABLE OF CONTENT
TABLE OF CONTENT ii
INTRODUCTION 1
WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM 1
Technologies 2
WHY USE IT 2
Advantages 2
GOAL 3
SAMPLE PRODUCT 3
WINCITE 5.0 3
INTRASPECT 1.5 4
CHANNELMANAGER 2.0 4
Premise #1 4
Premise #2 4
BACKWEB 4.0 5
CONCLUSION 5
WORK CITED 6

INTRODUCTION
In today\'s information based society, knowledge is power. By knowing their
customers a business will have the ability to build products coveted by their customers.
If a company is to get ahead in business today, they need to have a firm grasp on how to
get the best production out of their employees. One way to help employees be all they
can be is to provide them with the tools necessary to do their job. With the explosion of
the service industry, today more than ever what employees need to do their job is
information. Information about warehouse and store inventories, hot and cold selling
merchandise and most importantly information about the customers they service.
Software developers have heeded the call of the corporate leaders and are creating
technology to help managers collect the data they need and put it in a useful form. This
paper will discuss the emerging knowledge management systems being used today, in an
attempt to take advantage of the enormous databases which have been created.
WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM
Knowledge management is at various stages of development in American
businesses. Some companies are just taking their first steps toward identifying and
organizing the components of their information systems. Others have already recruited
knowledge managers and are looking to revamp and improve established system. The
tools a majority of these companies are using in the renovation efforts are knowledge
management systems.

A knowledge management system is a software tool that is intended to assist,
through knowledge processing functions, users who desire to retrieve and manipulate
information for different applications. The various tools of such a framework should help
users to originate and organize ideas or understand and communicate ideas more easily
and accurately than can be done with most current tools. A knowledge management
systems is an integrated multifunctional system that can support all main knowledge
management and knowledge processing activities.

Knowledge management systems are difficult to understand because the business
processes it strives to computerize doesn\'t exist in the real world for most organizations.
Unlike replacing a machine such as a typewriter or an office procedure such as document
control, businesses have been trying unsuccessfully throughout the 20th century to make
knowledge management a reality. Excluding those companies whose entire business is
knowledge management, there\'s no obvious, proven model to follow. However,
knowledge management can be described by stepping back from technologies and
products and taking a high-level view of the business issues before jumping into
technology-based solutions.

A Knowledge management system is a program that provides companies the ability
to gather its collective expertise. Valued at $1.5 billion in 1996 and slated to increase to
$5 billion annually by 2000, the development of knowledge management systems is big
business. The appeal of knowledge management reaches all types of firms, including
automakers and consulting firms. With the decentralization of many businesses the focus
on knowledge management has increased. Many of today\'s managers fear that corporate
knowledge is being wasted because no one knows what vast knowledge exists.
Technologies Involved
Knowledge Management software helps support its users in their efforts to collect
information, to organize it, to collaborate around it, thus allowing a means to search and
discover knowledge contained in the group memory, so that it can be reapplied or
extended, and reused. It does this by using a server to capture information from various
electronic information sources This allows individuals and groups to capture information,
together with its context, into the group memory from which it can be accessed from the
user\'s desktop and across the enterprise.

A knowledge management systems are composed of a variety of technologies
including; intranets, data warehousing, decision-support tools, and groupware to name a
few. About half of the companies recently surveyed by Delphi Consulting are creating
systems which intranet technology to improve their knowledge management, while
another 25 percent plan to do so in the near future. Similarly, one-third of developers
surveyed by Delphi are creating data warehouses, while nearly 25 percent plan in
progress to incorporate data warehouses. Also, one-third are implementing
decision-support tools, while 20 percent plan to.
Why Use It
The issue